Support Policy Page

At Akshat Healthcare, we are committed to providing prompt and reliable customer support to ensure a smooth shopping experience for our users. Please read our support policy carefully:

1. Support Hours

• Monday to Saturday: 10:00 AM – 7:00 PM
• Sunday & Public Holidays: Support services will remain unavailable.

2. Support Channels

Customers can reach us through the following channels:

• Email: akshathealthcare.sales@gmail.com
• Phone/WhatsApp: +91 8750091101

3. Support Coverage

We provide assistance with:

1. Order Support: Order status, tracking, cancellation, return & refund queries.
2. Product Support: Product details, stock availability, technical information.
3. Account Support: Login issues, password reset, account updates.
4. Payment Support: Payment confirmation, transaction errors, failed payments.

4. Response Time

• Email Queries: Responded within 24–48 working hours.
• Phone/Chat Queries: Immediate response during business hours.

5. Exclusions

• Support will not be provided for third-party products or services.
• Warranty or guarantee-related issues must be taken up directly with the product manufacturer (where applicable).
• Queries raised outside working hours will be addressed on the next working day.

6. Escalation Matrix

If your concern is not resolved within the defined timeframe, you may escalate as follows:

• Level 1: Customer Support Executive
• Level 2: Support Manager – akshathealthcare21@gmail.com

7. Policy Updates

Akshat Healthcare reserves the right to modify this Support Policy at any time. Updates will be reflected on our official website.